I-Itinerary is a fully-integrated enterprise level software solution for mid and large-sized DMCs and Tour operators. This product emerges as a strong Business Analysis architecture built according to international standards and best practices. I-Itinerary utilizes a state-of-the-art technology for which reliability and accuracy is tested and proven.

Modular Distribution & System

The following modules are included in the system:
  • Contracting Module (Data Entry)
  • B2B and B2C Module (Online Booking Engine)
  • Back Office (Reservation) Module and MIS Reporting
  • Financial Accounting Module
  • Supplier Online Module (Extranet)
  • General Sales Agent (GSA) / White Labeling
  • XML Connectivity with Suppliers

I-Itinerary’s advanced version also includes a Business Intelligence Module which helps in trend analysis, planning, reporting and forecasting, as well as provides Dashboards, KPI’s, Score cards and detailed MIS reports.

I-Itinerary modules facilitate the automation of the following departments:
  • Reservations
  • Operation
  • Traffic (Logistics)
  • Tours (Excursions)
  • Visa
  • Finance
  • Sales and Marketing

I-Itinerary’s as a solution covers all current business solution needs and future IT needs including XML-based product distribution.

1. Contracting Module (Data Entry)

A Data entry Module where you define your customers (agents), regions/markets, markup policy, suppliers, products and complete inventory with the governing business rules for selling each type of service such as Accommodation, Excursions, Transfers, Visa, Packages and Car Hire.

Accommodation (Hotel & Apartments)
  • Supports all types of rate entry
  • Easy user interface with minimum clicks:
  • Rates and Supplements
  • Different types of promotions such as early bird (discount), tactical (free night), general upgrades such as BB to HB (combinable and non-combinable offers)
  • Automates cancellations such as policy /child policy/ no show policy
  • Room Occupancy Automation / allocations free sale/ stop sale/ black out/ compulsory or optional gala dinner
  • Minimum stay condition
  • 3. User Defined Markup Structure
  • Product level
  • Customer level
  • Category level
  • 4. Product Profile creation for selling & displaying media content on B2B/B2C

Excursions, Transfers and Visa
  • Supports all types of rate entry
  • Easy user interface with minimum clicks to enter separate rates for adults & children
  • Cancellation policy/ stop sale
  • Product level Markups
  • Product Profile creation for selling & displaying media content on B2B/B2C

Visa
  • Rate for different types of VISA / Meet & Greet Service

Customer
  • Customer Profile creations & assigning regions for serving rates
  • Assigning Markup
  • Fanatical & contractual business rules
  • CMS for maintaining customer documents such as contracts

Supplier
  • Properties distribution based on agents
  • Supplier Profile creations
  • Assigning services
  • Fanatical & contractual business rules
  • CMS for maintaining supplier documents such as contracts
  • Supports multi-currency
2. B2B & B2C Module
B2B (Online Booking Engine for Agents)

A web-based booking engine for customers (agents) in searching inventories and making bookings for various services by paying through different financial arrangements like credit limit or bank guarantee.

  • 1. Advanced Search options for finding wider inventories and alternatives
  • 2. Seamless integration with Contracting as well as with the suppliers and Back Office to display the latest rates and show real-time inventories.
  • 3. Booking Management:
  • Ability to book multiple services simultaneously
  • Displays bookings with deadline and latest bookings for easy monitoring and follow ups
  • Attractive search result display with both Map and Grid views
  • Combination of filters to customize results according to budget, locations and product classification
  • Rate breakup with the customized terms and conditions
  • Displays profiles and images
  • Tariff download and printing option in multiple formats like Excel and PDF
  • Option to send product profiles through email
  • Bookings in multiple currencies
  • Hotels selection for comparison
  • System-generated vouchers, invoice and outstanding statements
  • 4. Administration option for the customer to create sub-users and define user roles
  • 5. Alerts and Email Notifications

Outward XML (Customer’s API):

OTA compliant set of web services which can be integrated in the customers system as a plug in so that the customer can access and sell all the inventories.

  • Passing all inclusive rates on “All board basis” increasing the productivity of the customer and thus improving the sales
  • Option for customers to search, book, retrieve and request cancellation using web services
  • Feature to download and import static data using descriptive info web service
B2C Module (Online Booking Engine for Direct Consumers)

A web-based booking engine for direct consumers in searching inventories and making bookings for various services by paying through payment gateway integration.

  • 1. Advanced Search options for finding wider inventories and alternatives
  • 2. Seamless integration with Contracting as well as with the suppliers and Back Office to display the latest rates and show real-time inventories.
  • 3. Booking Management:
    • Ability to book multiple services simultaneously
    • Displays bookings with deadline and latest bookings for easy monitoring and follow ups
    • Attractive search result display with both Map and Grid views
    • Combination of filters to customize results according to budget, locations and product classification
    • Rate breakup with the customized terms and conditions
    • Displays profiles and images
    • Option to send product profiles through email
    • Bookings in multiple currencies
    • Hotels selection for comparison
    • System-generated vouchers and invoice
  • 4. Alerts and Email Notifications
  • 5. Web Activities for Trend Analysis
3. Back Office (Reservation) Module & MIS Reporting

A reservation module which allows the staff to process bookings within a set discipline of business rules and regulations and validations by automating quotes preparation, booking forms, voucher, and invoice generation.

  • 1. Advanced Search options for finding wider inventories and alternatives
  • 2. Booking Management:
    • Supports all types of booking categories such as GIT/ FIT
    • Allows all operations on booking such as Amendments, Confirmation, and Cancellations
    • System-generated vouchers in various formats
    • Facilitates bookings in multiple currencies
  • 3. Visa Management: by updating status & sharing documents
  • 4. Due date reminders (auto-generated email) for customers receivables
  • 5. Traffic Management for assigning Fleet/ Driver/ Guide & Airport representatives
  • 6. Reports & dashboards for productivity of supplier, customer & internal staff based on various categories.
  • 7. Allows a pre-defined itineraries with standard template for speedy booking
  • 8. Bulk bookings for excursions
  • 9. User control with role-based access and validation on operations
4. Financial Accounting Module

A core module designed to capture an organization’s financial transactions in a manner which satisfies accounting of transactions such as receivable, payables etc. It also covers the need for internal and external reporting such as Trial Balance, Balance Sheet, Ageing Reports, Revenue Reports, bank reconciliation and others. The finance module can support and automate financial postings and reports as it is tightly integrated with other modules.

  • Ability to manage & control multiple currencies
  • Automatic posting of booking transactions (Sales, Purchase)
  • Debit and Credit notes which relieves the accountants of major data entry
  • Two-way integration with other modules provides useful information even to non-financial users of the Credit Limit, Credit Utilized, Outstanding Statements and others
  • Financial and Non-financial users can use Transaction Statistics which provides details of every booking with regard to Profit/Loss made above or below a certain point
  • Transaction Statistics Analysis which gives complete details of the bookings which include invoices, journal vouchers, debit notes, credit notes and also a comparison with the sales and purchase as per back office
  • Enterprises with multiple branches can optimize operational efficiencies and control within their various branches.
  • Enables synchronization and consolidation of data to be shared and saved on both the centralized system at the head office as well as at branch level
  • Mapping feature for income and expenditure to help business see at a glance income earned from a source against the expenditure from that source
  • Validations in the front end as well as the back end to ensure data flow from back office to accounts are accurate.
  • Build reporting such as Profit & Loss Account, Balance Sheet and others, can be extracted from previous year (different formats like ‘ T format’ etc.)
  • Additional internal reports which combine the data from Reservation & Back Office with accounts to provide Consultant Revenue report and Customer Revenue report with details such as revenue generated based on booking, and details of the pax involved
  • Consolidated invoicing allows combining number of customer invoices into a single document
  • Multiple print options facilitates printing any number of invoices in a single print
  • Asset management, Budgeting, Dashboards, Cash flows, Account Reconciliation, etc.
5. Supplier Online Module (Extranet)

This module enables DMCs to enhance the supplier process and provide the best possible solutions for yield management. This not only helps in increasing hotel occupancy rates but also provides the best possible rates for hotels and other services. It also allows the suppliers or hoteliers to publish last minute offers and allotments.

  • Rates & Supplements
  • Different types of promotions such as early bird (discount), tactical (free night), general upgrades such as BB to HB (combinable and non-combinable offers)
  • Automates cancellations policy /child policy/ no show
  • Room Occupancy Automation
  • Allocations and free sale
  • Compulsory or optional gala dinner
  • Minimum stay condition
  • Stop Sale
  • Blackout
  • Booking Confirmation and Rejections
  • Booking Approval Links: Sends a web link to supplier for viewing the booking details and instant approval/rejection
6. GSA Module / White Labeling

A web-based module for DMC to enhance the area of operations by appointing a customer (agent) as a “General Sales Agent” for that region and sell DMC’s inventory on the white labeled B2B website.

    It enables the general sales agent to:
  • Set up its own markup
  • Register its own customers, create their profiles
  • Keep a track of all the bookings done by different customers through white labeled B2B
  • Generate daily sales report and commission report for GSA to track sales and commissions earned
7. XML Connectivity with Suppliers
OTA compliant set of web services which can be integrated in the supplier’s system.
  • Seamless integration with suppliers system to display the latest rates and show real-time inventories.
  • Real-time booking confirmation and cancellations
8. Business Intelligence Module

I-Itinerary Business Intelligence Module is next level module providing high value intelligence to business decision makers. Since I-Itinerary is a full fledged ERP, it emerges as a strong Business Analysis architecture built according to the international standards and best practices, utilizing a state-of-the-art technology for which the reliability and accuracy is proven. All the measures related to your business are available and viewable from every dimension in a robust and flexible architecture that brings all your data in one data-warehouse in an organized fashion.

This is a great analytical power included in I-Itinerary. If you consider viewing your profit (i.e. measure) per time and for each supplier (i.e. dimensions) in one report, the system allows to extract huge number of other more sophisticated reports (as many as MILLIONS) including every report that might be of interest in a surprisingly convenient and organized way.

In today’s technology era it’s essential to have Predictive Analysis, Trend Analysis, KPIs, Scorecards and Dashboard. A predefined set of these decision support views is accompanied with the BI Module that gives you a 360 view of your business.

Following predefined views represents sample of the reports which can be extracted from the Business Intelligence Module:

1. Dashboards
  • Top 10 customer (room night, volume)
  • Top 10 customer products (based on supplier)
  • Top 10 suppliers (room night, volume)
  • Top 10 consultants
  • Top 10 regional performance
  • Top 10 sales man (room night, volume)
  • GIT & FIT
  • Sales budget
2. Scorecard
  • Region Analysis
  • Booking Category Wise Analysis
  • Supplier Analysis
  • Customer Analysis
3. KPI
  • Booking vs. Cancellation
  • Searches vs. Booking
  • Quotes vs. Booking